hotelmessenger.net | Interfacing Micros Fidelio Opera PMS

MICROS FIDELIO OPERA PMS

Beginning with Version 2.6, Micros Fidelio's Opera Property Management System has enabled hotels to send SMS direct to their guests. In recent versions, this functionality has been extended to support Guest Messages and Queue Room functionality. hotelmessenger.net supports these messages and more, direct from within the Opera Property Management screens.

Supported Functionality		Version 3	Version 4	Version 5
	SMS Confirmations
	Send a message to your guests advising their confirmation number, hotel details and reservation information within seconds of making the reservation.

	Queue Room Messages
	Inform your guests that their room is ready within seconds of it being inspected by Housekeeping

	Supervisor Queue Room Notification
	Advise your Housekeeping staff via SMS withn seconds of a room being added to the Queue by Front Office helping turnaround times

	Guest Messages
	Add an extra level of service by immediately forwarding any messages direct to the guest. No need for them to check their messages when they return to the hotel.

	Fax Confirmations
	Some Agents and Companies still request Fax based confirmation of reservations. These customers are not ignored with hotelmessenger.net able to relay your confirmations via Fax direct from Opera

	Faxed Reports
	Need to send Statistics to a Government organisation or Head Office, Opera can forward this information via Fax directly from the Opera reports module

	Support for Export Files sent direct from Opera
	Would you like to send Reservation Reminders to all guests arriving tommorrow?. No problem, hotelmessenger.net can handle export files uploaded direct from the Opera Export module (OPP_EXP license required) manually or automatically via the Night Audit process. Full instructions are provided to get you started.

Why choose hotelmessenger.net as your Opera messaging partner?

	Developed and supported by hotel people for hotel people
	Management come from a hotel background which has allowed the service be tailored specifically to the needs of hoteliers. We also understand the need of getting your message through to your guests.

	No software or hardware required
	hotelmessenger.net interfaces directly with your Opera PMS via HTTP. No need for any on site software or hardware to extract the data and send the message and no need for unknown support technicians to remotely connect to your network to support it.

	Ability to customize the Sender ID to keep a consistent image
	Rather than receiving from an unknown number, you can configure the messages to appear as coming from your hotel. For example, instead of being sent by +61730402799, the number can appear as 'HotelStar'. Many providers do not support this functionality.

	Ability to route SMS replies to email
	Get feedback from your guests via SMS replies. Incoming replies such as confirmation of an upgrade or cancellation of a reservation, can be routed to an email address for review. Other providers require you to login to their site to access these.

	Unlimited number of website users
	Each Reservation staff member can have their own account to the hotelmessenger.net website and their access can be restricted to only the parts they need access to. This leads to better accountability and audit trail.

	Works with Opera Version 2.6, Version 3, Version 4 and Version 5
	Our interface technology allows integration with the earlier versions of Opera. Whilst you do not get the full functionality offered in Opera Version 5, those hotels that are required to stay on earlier versions due to Chain standards still have the ability to send messages

	Instant Feedback with our Instant Number Validation and Carrier Acceptance confirmation
	Whilst like other providers, hotelmessenger.net allows sending via email, our Opera HTTP based interface gives the user instant feedback that the number they used is valid and that the message has been sent to the recipients carrier for delivery. Sending SMS via email will always show SUCCESS in Opera but other providers often will not let you know if it has actually been delivered.

	Delivery Reporting and Message History
	hotelmessenger.net lists all messages sent by your account and updates the message status to 'Delivered' within seconds of the guest receiving the message. The Message History screen also allows searching, exporting and reporting of records.

	Flat Fee no matter what country
	Some providers have a complicated pricing structure where SMS are charged differently for each country. hotelmessenger.net understands that your guests are travellers and come from many different places. Having a flat fee avoids any extra charges if your guest so happens to be from a remote part of Africa (which hotelmessenger.net can deliver to).

	Support for sending Faxes all from the same account
	Lets face it, some Agents and Companies still demand a fax to be sent confirming a reservaiton. hotelmessenger.net provides support for the sending of Fax Confirmations and Reports direct from Opera using the same account. No need for multiple accounts for multiple providers. Sending faxes direct from the website is also possible allowing your users to send guest faxes at a fraction of the cost increasing your profit margin.

	Send a single message to social networks in one go
	Need to quickly let your Followers and Friends know that you have a couple of rooms left that you are offering for a discounted price?. No problem. Provided that you have accounts with the different social networks that hotelmessenger.net, a user can type in a message and have it distributed to these different networks instantly from one screen. No need to login to different sites to update your statuses.

	Send SMS Confirmations from your hotel website using the same account
	Guests can receive an SMS confirmation within seconds of booking on your hotel website by integrating with hotelmessenger.net's API. Full documentation and assistance is provided to allow your web developers to link your website. All messages are then tracked and costed in the one account with the one provider.

Can I get a demonstration on how to send SMS from Opera?

Sure no problem. However before you start configuring your system to send SMS, we encourage you to view the Opera Help documentation on configuring Opera for SMS. Once you have reviewed this information, use the following settings to configure Opera to send SMS's using our demonstration account:

Partner ID	10002
Service Type	xml
Service ID	OPERADEMO
URL	http://www.hotelmessenger.net/interface/opera.php
URL Parameter	xml
Timeout	30

Outbound HTTP access needs to be granted to this URL from the Opera Database servers. This may involve changes to firewalls, proxies, NAT settings or other network settings.

Full documentation on how to configure including screenshots and step by step instructions is available once you register. In the meantime, if you would like more information or require assistance please do not hesitate to contact us.